Resources and Templates

Quick tools for staying organized

Use these outlines to prepare your own records and communications. Keep wording factual, specific, and professional. Remove personal or protected information before sharing documents outside authorized channels.

1. One-page issue summary

• Issue: What decision, act, omission, or delay is affecting you?

• Date learned: When did you know or reasonably become aware?

• Impact: How does it affect your service, pay, health, career, or working conditions?

• Authority: What policy, order, regulation, or instruction may apply?

• Steps taken: Who have you contacted and what happened?

• Outcome sought: What practical correction or next step are you requesting?

2. Timeline template

For each event, record: date and time | person or office | what happened | document or source | next action | deadline.

3. Request for reasons or records

I am writing about [decision/process]. Please provide the decision or proposed decision, the authority relied on, the relevant evidence or material considered, the response or review deadline, and the available recourse process. I would appreciate the response in writing.

4. Grievance outline

Decision, act, or omission → key facts and dates → personal effect → applicable authority → errors or fairness concerns → supporting documents → redress sought.

5. Follow-up note

On [date], I submitted [item]. Please confirm receipt, the file or tracking number, the office responsible, the current status, and any next deadline or information required from me.

Official administrative and redress sources

• National Defence Act

• Queen's Regulations and Orders

• Defence Administrative Orders and Directives

• Canadian Armed Forces Grievance System

• National Defence and Canadian Forces Ombud

• Workplace conflict, misconduct, grievances, and complaints

• Chief Military Personnel Administrative Response Centre

Health and crisis support

• Immediate danger: call 911.

• Suicide crisis: call or text 9-8-8 anywhere in Canada, 24/7.

• CF Member Assistance Program: 1-800-268-7708, 24/7.

• Find a CAF medical, dental, or physiotherapy centre

• Defence Community Support and Resource Centre: 1-844-750-1648, 24/7.

• VAC Assistance Service: 1-800-268-7708, 24/7.

Check the linked official page before relying on a phone number, form, policy, or deadline. Information can change.